Streamlining ICO Master Website Management

TECHNOLOGIES USED

ICOMaster Website

Platform for managing and deleting study items.

Access Management Tools

Utilized to resolve website access issues.

GOALS

The overarching goals of the project were well-defined:

Efficient Study Item Management

Delete study items from the ICOMaster website for closed sites or those with due dates beyond 2099.

Adaptation to Changing SME Requirements

Address the challenge of evolving SME requirements by maintaining flexibility within the system.

Resolution of Website Access Issues

Resolve access issues to both Test and Production environments to ensure a seamless project workflow.

Timely Project Sign-off

Establish measures to mitigate delays caused by prolonged SME absence and ensure timely project sign-off.

Effective Criteria for Website Load Reduction

Develop criteria to effectively manage the substantial load of study items downloaded from the website.

CHALLENGE

The project faced substantial challenges driven by the dynamic nature of subject matter experts (SMEs) frequently changing requirements. Access issues to the Test and Production environments compounded the complexities, and an extended absence of the SME, without providing project sign-off, resulted in a three-week delay. Upon the SME’s return, the project’s scope was unexpectedly increased. The task of managing the substantial load of study items downloaded from the website added an additional layer of complexity, necessitating the establishment of criteria to reduce the website load.

SOLUTION

The implemented solutions formed a robust framework that successfully addressed the multifaceted challenges encountered during the ICOMaster website management project. Thorough and continuous requirement gathering sessions with SMEs ensured a deep understanding of evolving needs, facilitating the project’s alignment with dynamic requirements. The creation of a detailed Process Design Document (PDD) and an Exception Document provided a structured guide, enabling the project team to navigate unforeseen scenarios with agility. Resolving website access issues for both Test and Production environments streamlined the workflow, while measures to mitigate delays caused by prolonged SME absence demonstrated a commitment to project timelines and sign-off. The establishment of effective criteria for reducing the substantial load of study items downloaded from the website showcased a strategic approach to optimizing system performance. Embracing an Agile framework, the project was broken down into manageable components, fostering iterative and flexible development. Smoke testing added a layer of assurance, swiftly identifying and rectifying any major issues and ensuring the stability of the ICOMaster website management system.

RESULT

The positive outcomes of these solutions were evident in the achievement of project goals. Study items were efficiently deleted from the ICOMaster website based on defined criteria, showcasing the effectiveness of the implemented load reduction measures. The system demonstrated adaptability to changing SME requirements, ensuring seamless accommodation of evolving needs. Successful resolution of website access issues for both Test and Production environments enhanced overall workflow efficiency. Measures to mitigate delays caused by SME absence were effective, ensuring timely project sign-off and demonstrating resilience in the face of unexpected challenges. The case study underscores how a comprehensive approach to problem-solving, coupled with strategic planning and an Agile development framework, resulted in the successful management of the ICOMaster website.