Enabling Seamless Network Operations with Comprehensive Cisco and Citrix Support

Enabling Seamless Network Operations With Comprehensive Cisco And Citrix Support

TECHNOLOGIES USED

CCNP Certification

Cisco Technologies: 4500, 6500, and Nexus switches with VSS and VPC configs, Cisco WLC

Citrix Technology: Netscaler

GOALS

Provide robust L1 & L2 support for Cisco 4500, 6500, and Nexus switches, focusing on VSS and VPC configurations.

Deliver troubleshooting support for client issues using advanced diagnostic techniques.

Provide recommendations for optimizing data centre networking.

Administer, maintain, and troubleshoot Cisco WLCs and Citrix Netscaler.

Open tickets with vendors for troubleshooting, installation, and configuration, covering both ISDN and IP networks.

CHALLENGE

The client, who is a global leader in digital transformation, faced the challenge of ensuring optimal performance and support for end-user computing, particularly in the realm of Cisco 4500, 6500, and Nexus switches, as well as Cisco WLC and Citrix Netscaler. The complexity involved troubleshooting, advanced diagnostics, and the need for recommendations to enhance data center networking.

SOLUTION

We partnered with the client to address the multifaceted challenges of end-user computing support. The solution comprised:

Comprehensive Support

Providing L1 & L2 troubleshooting and resolution for Cisco switches, WLCs, and Citrix Netscaler.

Advanced Diagnostics

Leveraging advanced diagnostic techniques to classify and investigate client issues for efficient problem resolution.

Recommendations for Data Centre Networking

Offering valuable insights and recommendations to optimize data centre networking.

Vendor Collaboration

Collaborating with vendors regularly to address software, hardware, and configuration issues.

Remote Support

Establishing remote support from India with L3 support managed either by the client or the OEM.

RESULT

Our collaboration with the client resulted in the successful execution of a 12-month project, addressing the diverse challenges of end-user computing support. The goals of providing robust support for Cisco switches, WLCs, and Citrix Netscaler were achieved through a combination of advanced diagnostics, vendor collaboration, and proactive troubleshooting. The project showcased the effective use of technology stack components, including CCNP-certified professionals, Cisco switches, WLCs, and Citrix Netscaler. The remote support model from India ensured efficient troubleshooting and issue resolution. The case study underscores the success of a comprehensive solution, emphasizing collaboration, expertise, and adherence to project timelines.