Enhancing Development Processes for a leading service provider
Improved ticket documentation, enhancement classification and deployment workflows to reduce ambiguity and support more consistent delivery.
Case Studies / Salesforce
Salesforce
Selected Salesforce engagements covering development, testing, migration, integration, deployment and quality assurance.
SALESFORCE
ECOSYSTEM
ECOSYSTEM
360
CUSTOMER 360Unified customer experiences⚙
PROCESS AUTOMATIONSimpler, faster workflows▥
DATA + INSIGHTSTurn CRM data into decisions↗
SCALABLE GROWTHPlatforms built to evolveStreamlining IVR Report Management
Supported automation of report-management workflows across source systems, secure transfer processes, AWS and Microsoft 365.
Streamlining ICO Master Website Management
Improved study-item management, environment access and operational workflows through structured requirements and Agile delivery.
Streamlining Testing Processes for Global Operations of a leading Automobile Manufacturer
Strengthened testing workflows supporting global automotive operations with a more structured and repeatable quality process.
Streamlining Salesforce Migration between two different client specific instances
Supported migration between client-specific Salesforce instances with focus on controlled transfer of data and configuration.
Streamlining CRM Integration for Enhanced Efficiency
Improved CRM integration workflows to reduce manual effort and create more consistent information flow between systems.
Streamlining Salesforce Deployment Processes for Enhanced Health Plan Management
Improved Salesforce release and deployment processes supporting health-plan operations.
API Migration and Testing for a leading Banking client
Supported API migration and validation in a banking environment with emphasis on reliable integration and testing.
Streamlining Salesforce Quality Assurance for a Leading Healthcare client
Strengthened Salesforce quality-assurance processes in a healthcare environment through structured testing and validation.