Transforming End User Communication with Comprehensive Audio and Video Support
Provided structured audio and video collaboration support to improve end-user communication and incident handling.
Network engineering and managed support engagements across enterprise communications, Cisco, Citrix, 4G/5G, SD-WAN, Fortinet and NOC operations.
Provided structured audio and video collaboration support to improve end-user communication and incident handling.
Supported network operations across Cisco and Citrix environments with troubleshooting and service support.
Improved network infrastructure and operational visibility to support stronger customer insight.
Expanded operational support for a Tier One US telecom environment with focus on 5G network services.
Strengthened 4G/5G call-flow testing to improve core-network validation and optimization.
Supported Network Modernization using VMware Velo SD-WAN for branch connectivity and operational agility.
Provided L1/L2 managed services for Fortinet infrastructure to improve operational responsiveness.
Improved NOC workflows and end-to-end network management through structured operational support.
Optimized L1/L2 support processes for customer networks and day-to-day service handling.